Number of employees
License duration
8.99€6.29€ /month
75.52€ per 12 Months
Starta.one
Chats allow your admin to instantly confirm detox wrap appointments and send spa etiquette rules, so every guest feels confident even before arriving at your relaxation zone.
Starta.one is the AI CRM for service businesses. Everything for running a Spa in one system — from guest booking to package sales — while AI handles the routine. Over 1,000 businesses already run on Starta.
Imagine a guest planning a gift and asking about a "relaxation" package via messenger late at night. Your admin sees the inquiry in a single window, quickly sends options and a link for a booking deposit, without distracting a therapist from a procedure. When the client arrives for a body scrub, you already know their preferences for water temperature and aromatherapy. This avoids queues at the reception desk, ensuring guests enjoy peace and full immersion in the relaxing atmosphere without unnecessary phone calls.
A spa means multiple rooms, massage tables, saunas, pools. Different specialists, varying treatment durations. Manual coordination guarantees overlaps and idle time.
Certificates are a major spa revenue source. But without a tracking system, you don't know how many are sold, how many redeemed, or how much revenue is pending.
The specifics of operating a modern establishment involve complex resource coordination: from maintaining the temperature in a Finnish sauna to ensuring the hydro-massage bath is ready. When a client books a "de-stress" package, your admin must consider not only the therapist's schedule but also the availability of a specific room for a wrap. Using integrated chats allows for quick clarification of waiting times between procedures, minimizing the risk of empty slots in the schedule. Direct communication helps guests better understand the complexity of preparing the relaxation zone, significantly increasing loyalty.
The problem of no-shows is especially critical for lengthy procedures, such as a three-hour spa program. Chat makes it convenient to remind guests about a booking deposit or the need to adhere to spa etiquette rules. If a client's plans change, they are much more likely to send a quick message via messenger than to make a phone call. This gives your admin the chance to instantly offer the freed-up spot to another guest from the waiting list, preserving the establishment's planned profitability and therapist utilization.
Another aspect is upselling additional services and fostering loyalty. While discussing a body scrub in chat, it's easy to offer a spa compliment like herbal tea or an additional aromatherapy session. This approach transforms ordinary correspondence into a powerful upselling tool, where the client feels personalized care, not pressure from staff. The entire history of a guest's preferences is saved indefinitely, allowing you to prepare the exact essential oil or type of towels they enjoyed last time on their next visit.
Three day-to-day moments where the difference is obvious.
A spa means multiple rooms, massage tables, saunas, pools. Different specialists, varying treatment durations. Manual coordination guarantees overlaps and idle time.
Help guests choose between a hammam and a Finnish sauna directly in chat, without making them wait on the phone line.
Client Chats takes over the part of running a spa that quietly eats 1-2 hours a day — no spreadsheets, no chasing replies, no fatigue mistakes.
Help guests choose between a hammam and a Finnish sauna directly in chat, without making them wait on the phone line.
Send clients reminders about procedure preparation or clarify contraindications for aromatherapy in a single window.
A client can instantly confirm a visit to the relaxation zone, and your admin immediately sees available slots in the treatment room calendar.
Send real photos of the hydro-massage bath or sauna interior to increase guest trust and interest.
Use chat history to timely offer a spa day membership or a special spa compliment to regular guests.
Guest opens chat—AI shows "favorite: Moroccan oil massage, hot stone upgrade preferred, allergic to lavender." Spa therapist Sofia knows exactly how to customize the experience in 3 seconds.
Guest asks "I need stress relief." AI suggests: "90-min Bespoke Spa Day ($280, includes massage + facial) or 2-hour Signature ($380). Fri evening or Sat afternoon?" Luxury booking in seconds.
A client visits your establishment's page to inquire about available hammam times or therapists for simultaneous massages, and sends a message.
You receive a push notification, see the history of previous detox wrap visits, and send prepayment details or a link to pay for a service package.
All correspondence about special requests for water temperature or oil selection is saved, so the specialist can properly prepare the room before the guest arrives.
Treatment and room booking 24/7 without phone calls
Room, specialist, and equipment schedules in one place
Manage room, sauna, and pool availability
Gift certificates with automatic tracking and balance
Memberships for comprehensive spa programs
P&L report: profitability per treatment and specialist
Booking reminders and special offers
Loyalty programs for regular visits
AI will analyze your business in 5 minutes and show how centralized chat can reduce response times and increase client satisfaction.
Access to StartaAI
Extended access to StartaAI
30 days free • No card required • We'll transfer your data from another CRM
Yes. Starta adapts to the specifics of your industry — from services and pricing to payroll and analytics. The AI takes spa workflows into account and helps you get the most out of client chats.
Client chats are available in all Starta.one plans, including the free one. There's no limit on the number of messages.
Yes. All team members with appropriate permissions can see chats and reply. The client sees messages from your business — not from a specific staff member. When staff quits, the conversation stays in the client's profile, not on their personal phone.
Right now, chat works through the Starta.one platform — the booking page, client mobile app, and Telegram bot. This keeps all communication in one place, linked to the client's profile in your CRM. Direct and WhatsApp are rolling out — we'll reach out about when they're available for you.
AI does two things that normally require an experienced staff member with a memory for 500 clients: 1) it summarizes the entire client history in 3 seconds when you open a chat — new staff instantly see allergies, past complaints, visit frequency, preferences; 2) it suggests a ready-made reply based on your pricing and client history — for 'how much for color?' AI generates 'Hi Sarah! Roots $30, full $60, you had roots last time, Thursday 2pm is open with Andrew.' Staff clicks 'Send' — or edits in one click. Response time drops from 3 minutes to 10 seconds.
Yes, you can create quick reply templates or send pre-made files with sauna or pool rules. This helps guests feel more confident and staff avoid conflicts during check-in.
Clients often reach out to check remaining procedures on a spa day membership or clarify a certificate's expiration date. Your admin sees the entire history in the client card and can instantly provide information, without making the guest wait on hold while they search for data in a paper log.
AI remembers each guest's favorite treatments, oil preferences, and allergies. When they book, AI suggests customized packages that match their history. Guests feel pampered before they even arrive, so they book more often and spend more.