Starta.one
Treatwell charges salons a monthly subscription (from ~€29/month) plus a 35% commission on every new client booking through its marketplace. Starta.one is a complete business management platform with an AI assistant, full CRM, and no booking commissions.
Treatwell is a hybrid marketplace and salon software (Treatwell Connect). It can bring new clients, but charges 35% commission on new bookings, reclassifies clients as "new" after 12 months of inactivity, and offers limited management tools. Salon owners widely report poor support, no ability to reject bookings, and double-booking issues from lack of calendar sync.
Starta.one gives you full control with AI automation, advanced CRM, financial reports, and zero commissions.
Starta.one Lite — free, unlimited bookings
Starta.one Pro — from €6.29/mo. Up to 5 employees included, +€1.99/mo per additional
Monthly subscription (~€29-49/month per location) + 35% commission on new marketplace clients + 2% online prepayment fee
No free plan. Clients reclassified as "new" after 12 months without a visit — commission applies again. Some salon owners report being charged on all bookings, not just marketplace-sourced ones.
Treatwell double-charges: a monthly subscription fee plus 35% commission on new clients (effectively ~42% with VAT). Starta.one Pro is from €6.29/mo with up to 5 employees included, no booking commissions. Starta.one Lite is free — your revenue stays yours.
Tell AI about your business and it sets up services, schedule, CRM, and booking page in minutes — no manual setup needed
Automated booking management, smart reminders, client reactivation — without the manual work that Treatwell's basic tools require
Performance analysis, growth recommendations, and client acquisition strategies — replacing the marketplace model with your own brand
Treatwell takes 35% on every new client booking (~42% with VAT). Worse, clients are reclassified as "new" after 12 months without a visit, so you pay commission again on your own returning clients.
Salon owners report that clients they brought from their own database get reclassified as Treatwell clients. The platform shows your competitors to your clients and you can't control who books or reject unwanted bookings.
Salon owners on Capterra describe it as "just an expensive calendar." No two-way calendar sync causes double-bookings. No advanced CRM, no consultation forms, and no way to block problem clients.
Treatwell removed phone support entirely, replacing it with chat that rarely connects to a human. PissedConsumer rates them 1.4/5 stars. Salon owners report billing disputes going unresolved for weeks.
Treatwell is a hybrid marketplace and salon software with 35% commission on new clients and limited management tools. Starta.one is a complete platform with AI automation, full CRM, financial reports, and zero booking commissions. Your clients stay yours.
Starta.one Pro — from €6.29/mo with up to 5 employees included, +€1.99/mo per additional, no booking commissions. Lite — free. Treatwell: monthly subscription ~€29-49/month per location + 35% commission on new marketplace clients + 2% online prepayment fee. Clients reclassified as "new" after 12 months of inactivity — commission applies again.
Yes. Some businesses use Treatwell's marketplace to attract new clients while using Starta.one to manage their business, build their own client base, and gradually reduce marketplace dependency.
Switching is free. Starta.one Lite is a free plan with no time limits. Export your client database from Treatwell (marketplace clients may have limited export), and the AI assistant sets up services, schedule, and booking page in minutes.
Starta.one provides an SEO-optimized business page on your domain, directory listing, and AI-powered marketing tools to attract clients from search — without paying 35% commission on every booking. Your brand, your clients, no competitor ads.
Your own branded booking page (Treatwell only goes through the marketplace), full control of client data (Treatwell reclassifies clients as "new" after 12 months), two-way calendar sync (Treatwell has none — hence double-bookings), AI automation, no 35% commission on new clients, and a genuinely free Starta.one Lite.